Organisations have to analyse more data than ever before, and adapt to a rapidly changing business environment....

Your agents aren't going to ask you for more automated tools, empowered and personalized coaching, and...

Fintech startups have led a wave of innovation in the financial sector in recent years. New companies,...

The Workforce View in Europe in 2019 explores employees' attitudes towards the current world of work...

Midsize companies play a key role in the global economy, driving a large share of job creation, economic...

This free payroll transformation guide shares and offers guidance on the key challenges for payroll managers...

The average contact centre manager spends 35% of their time looking for coaching opportunities, but only...

While the U.S. is still dealing with the effects of the COVID-19 pandemic, the 2020 economic recession...

Cybersecurity attacks continue to grow in number, in complexity and in impact. State and local government...

There's no question that 2020 was a challenging year. The pandemic placed an enormous strain on the global...

Make faster, better decisions with innovative analytics tools. Today's finance teams can't rely on disparate...

Customer experience is the key battleground for brand differentiation in today's hyper-competitive, always-on,...

A business' ability to create value stems from its ability to make wise decisions based on sound knowledge...

Over the past year, digital agreement processes have become essential for organisations around the world....