Changes are afoot in the ITSM space. Businesses are contending with new ways of selling products and...

Globalisation, increasing competition, the constant need to expand revenue bases while cutting costs—...

In the modern-day workplace, it's become more and more common for the lines to blur between what apps...

Stacks of papers that need to be signed, filing cabinets full of paperwork— these are quickly becoming...

The way we're able to manage our employee expenses has been transformed. Organizations are no longer...

While the idea of Artificial Intelligence (AI) — of machines that can replicate certain types of human...

The more information we have about a risk, the better we're able to deal with it. By assessing a problem,...

Starting a business can be hard. Growing your business can be even harder. Whether it's poor customer...

Many organizations see value in their document-based data and can access structured formats, however,...

In some kinds of more traditional businesses the finance department tends to swallow as much data as...

Customers choose where to have experiences with your brand. And when they do, they expect to be greeted...

What kind of information does an organization's employees need in order to perform their jobs to the...

You've been warned about the huge fines, you're aware you have a big task on your hands, and you know...

IDC Analyst Brief: From business to nonprofits and government services – organizations cannot afford...